TERMS AND CONDITIONS

Thank you for using Tiffany Love Hair & Make up services. (ABN: 90180482334) Please read through all our terms and conditions so that you are fully aware of our rights when booking in for make up and hair services provided by Tiffany Love and her contractors. Booking with us signifies you agree with our terms and conditions. Prices are subject to change without notice.

TERMS OF BOOKING

  • For mobile work, a minimum call out is five adults or $350 per person for hair and make up if under the minimum. For bridal bookings, a minimum call out is four adults plus bride. All single bookings are held at Tiffany's home boutique studio located on Kooyong Road, Armadale 3143. (500m from High Street & Armadale Train Station)

  • Pricelist is updated yearly and is subject to change without notice.

  • Tiffany Love & team books on a first come, first reserved basis. Appointment dates/times are not held or secured without a 50% deposit. Deposits must be paid within 48 hours or your time/date may no longer be available. Please request Tiffany if you would like to book in specifically with her.

  • Tiffany Love & team requires information on whether the client has allergies. A consultation form is mandatory for all clients to fill in. In no event shall Tiffany Love have any liability for incidental, or consequential damages however characterised, for example eczema, sensitive skin and eyes, hayfever, etc.

  • Please be on time! We are back to back especially during peak times and need to keep our reschedule as best as possible to fit everyone in. Running late puts stress on us and we don't want to rush or reduce our quality of service.

  • Late fees will apply if client is running 15 minutes late or longer. A $20 fee will apply for every 15 minutes if you are running late or there is a possibility your appointment will be cancelled with no refunds on your deposit. Not turning up to your appointment at the allocated time results in no refunds/no rescheduling.

  • Your online booking time may alter by 10-15 minutes even after confirmed. We will notify you of any appointment changes. This is to ensure our schedule runs smoothly and we are able to cater to all clients.

  • Tiffany Love & team reserves the right to take photographic or film records of any of our make-up applications, and may use any such photographs for promotional and/or commercial purposes - only with your consent, of course.

  • For group bookings, please ensure all clients are ready to go for their appointments. Tiffany Love writes up a call sheet to allocate enough time per person to be ready by time given by client so it is important to adhere to the call sheet so clients are ready in a timely manner.

PAYMENT

  • All services will require a 50% NON REFUNDABLE deposit which is NON TRANSFERABLE. This will be deducted from the total owing for your wedding/event date.

  • When paying your retainer via bank deposit, please put in description your name and date of booking. For example: Valerie 210717

  • The wedding/event date booking is not secure until a 50% deposit is paid within 48 hours. In some cases, for bridal services, the deposit will need to be paid before the trial to secure your date especially during peak season.

  • Holding date deposits are non refundable/non transferrable after 2 days.

  • Final payment of your invoice is due 14 days prior to your wedding/event date via bank deposit, or the remainder can be paid on the day in cash or card prior to commencing services.

  • All card payments will incur a 3% surcharge of total cost.

  • Booking dates for Sunday, public holidays or their associated weekend including Melbourne cup, Labour day, New years Eve, New years day, Christmas eve, etc will incur a surcharge of $50.

TRAVEL

  • An early call out fee of $50 every hour will apply for bookings before 9AM.

  • A minimum of $50.00 call out fee applies for any mobile service within 10kms of Armadale. Travel charges of $2 per km also apply for any mobile service exceeding 10kms. Tiffany Love will confirm your total travel cost when confirming your booking!

  • Where car parking is restricted, it is your responsibility to arrange parking or incur the cost of any parking fees.

  • Available for interstate an overseas weddings, flights and accommodation must be paid for. Enquire within for more info.


CANCELLATIONS/CHANGES

  • Any reductions in the booked number of people for your wedding/event date will still need to be paid in full if less than two months notice is given. If your booking is for an event only, less than two weeks notice will require full payment.

  • Please notify me if location changes as soon as possible. This may result in a revised quote due to travel fees, early call out fee, etc. If this is the case, I will send you a revised quote.

  • After your bridal trial, we are not obliged to secure your wedding date without a 50% retainer and we are not obliged to notify you if we no longer have capacity on your wedding day/event date.

  • We reserve the right to terminate your booking if at any time for any reason including the day of the event if it is due to client(s)/client’s representatives behavior, actions or inactions that causes distress to the artist. Aggressive behavior, rude or obnoxious behavior will not be tolerated by the artist or sub contractor.

  • All bookings deposits/retainers are non refundable or transferable. I’d you choose to cancel, your deposit will be forfeited.

  • Last minute/same day cancellations still incur a 50% cancellation fee.

  • No-shows will forfeit their deposit and be charged in full. Cancellations on the day of your appointment time is considered no show.

COVID-19 SAFETY MEASURES

  • Due to Covid-19, we have put additional measures in place, so we can continue to protect the health and safety of the community.

  • Tiffany Love have always implemented hand hygiene measures to help prevent infection to You will notice hand sanitiser is in studio so please use before entering and leaving. Your temperature will also be taken prior to your appointment with a non-touch infrared thermometer. We always wear face masks when working with clients.

  • We request that if you have travelled overseas or if you are experiencing flu like symptoms or within 14 days of arriving back in the country or 14 days since your final flu like system that you reschedule/cancel with 48 hours notice.

  • We reserve the right to refuse service to anyone who is sick or has cold/flu symptoms.

  • Thank you for respecting our safety measures and looking forward to seeing you soon.