TERMS AND CONDitions

Tiffany Love Hair & Makeup Services - Terms & Conditions

Thank you for choosing Tiffany Love Hair & Makeup Services (ABN: 90180482334). We’re thrilled to be part of your special day! To ensure everything runs smoothly, we ask that you please review our terms and conditions. By booking with us, you agree to the following terms.

Booking Terms:

Mobile Services: For mobile bookings, we require a minimum of 5 adults. If the minimum isn’t met, the following rates apply:

• $250 per person for makeup

• $400 per person for both hair and makeup

For bridal bookings, the minimum is 4 adults plus the bride.

All individual bookings are held at Tiffany’s studio in Armadale, VIC 3143, where we can provide a more personal and relaxed setting.

• Price Updates: Our price list is updated annually, and may be subject to change without prior notice.

• Booking Confirmation: A 50% non-refundable deposit is required within 48 hours to secure your booking. If payment is not received within this timeframe, we may not be able to hold your spot.

• Consultation Form: All clients must complete a consultation form, including information on any allergies. We are not liable for any allergic reactions or skin sensitivities (e.g., eczema, hay fever).

• Punctuality: Timeliness is important to ensure that everyone’s appointment runs smoothly. If you’re running late, we may need to shorten your service time, which we’d prefer to avoid.

• Late Fees: If you arrive more than 15 minutes late, a $15 fee will be charged for each additional 15 minutes. If you are unable to attend your appointment, no refunds or rescheduling will be offered.

• Appointment Changes: Your appointment time may be adjusted by up 15 -30 minutes. We will notify you of any changes to your schedule in advance.

• Photography Consent: We may take photos or videos of your service for promotional use, but only with your consent.

• Group Bookings: For group bookings, please ensure all clients are ready at the appointed time. We provide a call sheet to ensure that we can allocate enough time for each person.

Payment Terms:

• Deposit: A 50% non-refundable deposit is required to confirm your booking. This deposit will be deducted from the total cost of your services.

• Payment Details: Please include your name and booking date (e.g., Anna 210724) in the reference when making a bank transfer for your deposit.

• Final Payment: The remaining balance is due 14 days prior to your event, or you may pay on the day of service by cash or card before we begin. A 3% surcharge will apply to card payments.

• Public Holiday Surcharge: A $50 surcharge applies for bookings on public holidays (including Melbourne Cup, New Year's Eve, Christmas Eve, etc.).

• Sunday Surcharge: Please note that bookings on Sundays will incur an additional $50 surcharge.

• Early & Late Booking Fees: For bookings starting before 9:00 AM or after 5:00 PM, an additional $50 charge will be applied to the total service cost.

Travel Fees:

• Early Call-Out Fee: For early morning appointments before 7:00 AM, there will be an additional $50 charge per hour.

• Call-Out Fee: If your location is within 10 km of Armadale, VIC, there’s a $50 minimum call-out fee. For places further than 15 km, we’ll add a small fee of $1.50 per km. We’ll confirm any travel fees when we book your appointment so you’ll know exactly what to expect.

• Parking: Please keep in mind that clients are responsible for arranging parking or covering any parking fees that might come up.

• Interstate/Overseas Weddings: If you're planning a wedding outside of Victoria, we’ll need the flights and accommodation covered by you. Feel free to reach out for more details – we’re happy to chat about the arrangements!

Cancellations & Changes:

• Booking Reductions:

If the number of people attending your wedding or event changes, we kindly ask for full payment if the reduction is made less than 2 months before the event. For event-only bookings, if the change happens within 2 weeks, full payment will still be required.

• Location Changes:

If your event location changes, please let us know as soon as possible. We may need to update your quote to reflect any additional travel or early call-out fees.

• Bridal Trial: After your bridal trial, we will only hold your wedding date once the 50% deposit has been paid. If we’re fully booked, we may not be able to accommodate your date.

• Termination of Booking: We reserve the right to terminate your booking if there is any disruptive behaviour from clients or their representatives. We aim to maintain a positive, respectful environment for everyone.

• Cancellations & No-Shows: Cancellations within 2 hours of your appointment or no- shows will incur a 50% cancellation fee. Same-day cancellations are also subject to this fee.

Liability

• Allergies & Health Conditions:

If you have any known allergies to makeup products or any skin sensitivities, please let us know before we begin your makeup application. We want to make sure you're comfortable and safe, but we can’t be held responsible for any allergic reactions that might occur. If you or anyone in your group has a contagious condition (like a cold sore or conjunctivitis), please inform us before the session starts so we can take extra care.

• Sanitation:

We take hygiene seriously! All of our brushes and makeup tools are cleaned and sterilized between each use. Whenever possible, we’ll use disposable applicators (like mascara wands) that will be discarded after each application to maintain a clean and safe environment.

• Release of Liability:

By booking with us, you agree to release Tiffany Love and her team from any responsibility for skin reactions or other issues that may arise. While we take every precaution, we cannot be held liable for any claims, losses, or damages directly or indirectly related to the services provided.

We appreciate your understanding of these terms, and we look forward to working with you to make your event truly special!